Providing Goods and Services to people with disabilities.
For purposes of this Customer Service Accessibility Policy, "Tradewood" means Tradewood Industries.
At Tradewood, we are committed to improving accessibility for persons with disabilities by eliminating barriers and providing our services in a way that is respectful and acknowledges the dignity and independence of persons with disabilities. People with disabilities will be given the same opportunity to access and benefit from our services, in the same place and in a similar way as other customers.
We will train Tradewood employees who communicate with customers on how to interact and clearly communicate with people with various types of disabilities. This ensures that our staff will be conscious to communicate in a manner that is suitable to the person's disability.
We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.
We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained to be familiar with various assistive devices that customers with disabilities may use while accessing our services.
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on our premises.
Notice will be provided to customers in the event of a planned or unexpected disruption to the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
Ultimately, Tradewood strives to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Tradewood provides services to people with disabilities can be made by completing the feedback form, or by speaking directly with someone in our office by calling 905-641-4949. All feedback will be directed to a manager who will make all reasonable efforts to address concerns or complaints promptly.
We shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to the manager or supervisor on duty. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which considers the person's disability.
Modifications to This or Other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, we will not make any changes to this policy before we consider the impact the changes will have on people with disabilities.
Any Tradewood policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions About This Policy
This policy exists to achieve service excellence to customers with disabilities. If there are any questions or concerns about the policy, please submit this form and we will escalate your question or concern accordingly.